New UPS policies currently mandate that after three (3) unsuccessful delivery attempts all packages will be returned to the shipper.

Any packages returned to KneeDraggers.com for this reason will be subject to one of the following:

1. Secondary shipping charge (to re-ship the order).
2. Store credit.
3. Refund minus re-stocking fee and original shipping cost.

Please note: Under no circumstances will shipping charges be refunded on returned packages.